Harris Teeter offers a convenient grocery shopping experience with its wide selection of fresh produce, quality meats, and pantry staples. The supermarket chain provides both in-store and online options for customers to purchase their groceries. Harris Teeter’s weekly ad and digital coupons allow shoppers to save money on their favorite items and discover new products at discounted prices.
Founded in North Carolina, Harris Teeter has grown to become a popular grocery destination in the southeastern United States. The store’s commitment to customer service and product quality has earned it a loyal following. Harris Teeter’s private label products offer customers additional value without compromising on taste or quality.
About Harris Teeter
Harris Teeter is a prominent American supermarket chain known for its quality products and customer service. The company has a rich history and offers a wide range of services to meet shoppers’ needs.
History and Expansion
Harris Teeter’s roots trace back to North Carolina in 1936. W.T. Harris and Willis Teeter, two local grocers, founded the company. Their vision was to provide fresh, high-quality products to customers.
The chain expanded steadily over the decades, becoming a familiar name in the southeastern United States. In 2013, Kroger acquired Harris Teeter, marking a significant milestone in the company’s growth.
Despite the acquisition, Harris Teeter maintained its brand identity and continued to operate independently. The company’s headquarters remained in Matthews, North Carolina, preserving its local connections.
Services Offered
Harris Teeter stores offer a comprehensive shopping experience. Their supermarkets feature fresh produce, meat, seafood, and bakery departments. Many locations include pharmacies, providing convenient prescription services.
The company embraces technology to enhance customer convenience. Online ordering and grocery pickup options are available at numerous stores. Harris Teeter also offers a mobile app for digital coupons and personalized deals.
Harris Teeter’s private label products, including the Simple Truth organic line, provide customers with quality alternatives to national brands. The chain’s weekly ad highlights special offers and discounts, helping shoppers save money on their purchases.
Community involvement is another key aspect of Harris Teeter’s services. The company supports local schools through its Together in Education program, demonstrating commitment to the communities it serves.
Grocery Shopping Experience at Harris Teeter
Harris Teeter offers a well-organized and customer-friendly shopping environment. Shoppers can expect a clean, efficient layout with clearly marked sections and a wide array of products to meet diverse needs.
Store Layout
Harris Teeter stores feature a logical and easy-to-navigate layout. Aisles are wide and well-lit, allowing for comfortable browsing. Signage is clear and visible, helping customers quickly locate desired items.
The store typically positions fresh produce near the entrance, followed by bakery and deli sections. Refrigerated and frozen foods line the perimeter walls. Center aisles house dry goods, canned items, and household products.
Checkout areas are spacious with multiple lanes to minimize wait times. Many locations offer self-checkout options for added convenience.
Product Selection
Harris Teeter boasts an extensive product range to cater to various preferences and dietary needs. The stores stock national brands alongside their own high-quality Harris Teeter brand items, often at competitive prices.
Shoppers can find:
- Organic and natural foods
- Gluten-free options
- International cuisine ingredients
- Local and regional specialties
The chain regularly introduces new products to keep up with food trends and customer demands. Special diet sections are often available, making it easier for customers with specific nutritional requirements to shop.
Fresh Food Departments
Fresh food departments at Harris Teeter are a highlight of the shopping experience. The produce section offers a variety of fruits and vegetables, including organic options. Staff regularly stock and rotate items to ensure freshness.
The bakery provides freshly baked bread, cakes, and pastries daily. Many locations feature in-store cake decorating services for special occasions.
Deli counters offer sliced meats and cheeses, prepared salads, and hot food options. Some stores include sushi bars with made-to-order rolls. The seafood department stocks fresh fish and shellfish, often sourced from local suppliers when possible.
Savings Programs
Harris Teeter offers several ways for customers to save money on groceries and fuel. These programs provide discounts, personalized deals, and rewards to help shoppers maximize their savings.
VIC Membership
The Very Important Customer (VIC) card is Harris Teeter’s free loyalty program. Shoppers can sign up in-store or online to access exclusive discounts and promotions. VIC members receive lower prices on select items throughout the store.
The card also enables automatic entry into sweepstakes and special promotions. Customers can easily track their savings by linking their VIC card to their online account.
VIC members can participate in the Together In Education program, which supports local schools. A portion of qualifying purchases is donated to the school of the customer’s choice.
Weekly Deals
Harris Teeter releases new weekly ads every Wednesday. These feature sale prices and promotions valid for the upcoming week. Shoppers can find the current ad online or in-store.
The weekly ad highlights discounts on various products across departments. It often includes special multi-buy offers and temporary price reductions.
VIC cardholders enjoy additional savings on select items marked as “VIC Special” in the weekly ad. These exclusive deals provide even deeper discounts for loyalty program members.
E-VIC Benefits
E-VIC is Harris Teeter’s digital savings program. Members receive personalized emails with alerts for sales on frequently purchased items. These emails are typically sent on Wednesdays and Fridays.
E-VIC offers include:
- Digital coupons loaded directly to the VIC card
- Personalized “My Specials” based on shopping history
- Customizable shopping lists
- Email notifications for sales on favorite products
Shoppers can easily clip digital manufacturer coupons through their online account. These coupons are automatically applied at checkout when using the VIC card.
Fuel Points Program
Harris Teeter’s Fuel Points program allows customers to save money on gas purchases. Shoppers earn 1 point for every dollar spent on qualifying items in-store or online.
Points can be redeemed at participating fuel centers for discounts up to $1 per gallon. Every 100 points equals $0.10 off per gallon, with a maximum discount of $1 per gallon.
Certain promotions offer bonus Fuel Points on specific products. HTPlus members earn double Fuel Points on qualifying purchases, accelerating their savings at the pump.
Fuel Points expire at the end of the month following the month they were earned. Customers can track their point balance on receipts or through their online account.
Online Shopping and Delivery
Harris Teeter offers convenient online shopping options for customers who prefer to order groceries from home. Shoppers can choose between home delivery and curbside pickup services. The process is designed to be user-friendly and efficient.
How to Place an Order
To start shopping online, customers can visit the Harris Teeter website or download the mobile app. Create an account or sign in to an existing one. Browse through digital aisles and add items to the virtual cart. The interface allows for easy searching and filtering of products.
Select preferred substitutions for out-of-stock items. This ensures customers receive similar products if their first choice is unavailable. Review the cart before checkout to confirm all desired items are included.
Choose a delivery or pickup time slot that fits your schedule. Payment is processed securely online using credit cards or electronic payment methods.
Delivery Services
Harris Teeter partners with delivery services to bring groceries directly to customers’ homes. Delivery is available in as little as one hour from local stores, depending on availability and location.
Fees may apply for delivery services. These can vary based on order size, delivery time, and distance. Some locations offer subscription services for frequent shoppers, potentially reducing overall delivery costs.
Drivers follow safety protocols to ensure food quality and freshness during transport. They can leave orders at the door for contactless delivery if requested by the customer.
Curbside Pickup
Curbside pickup offers a blend of online convenience and in-person collection. After placing an order online, customers drive to their selected Harris Teeter location at the chosen time slot.
Park in designated pickup spots and notify staff of arrival through the app or by calling the store. Employees bring the order directly to the vehicle and load it into the trunk or backseat.
This service is often free or available at a lower cost compared to delivery. It’s ideal for those who want to avoid in-store shopping but prefer not to pay delivery fees.
Additional Services
Harris Teeter offers a range of complementary services to enhance the shopping experience. These amenities cater to various customer needs beyond typical grocery items.
Pharmacy
Harris Teeter pharmacies provide comprehensive medication services. Customers can fill prescriptions, receive immunizations, and consult with pharmacists. The stores offer competitive pricing on generic medications and accept most insurance plans.
Prescription refills can be managed online or through the mobile app. Many locations feature drive-thru pharmacy windows for added convenience. Pharmacists are available to answer questions about medications and potential interactions.
Floral Department
The floral department at Harris Teeter offers fresh flowers and arrangements. Customers can purchase pre-made bouquets or request custom designs. Seasonal selections change throughout the year to match holidays and events.
Plants, potted flowers, and gardening supplies are also available. The floral staff can assist with special orders for weddings, funerals, and other occasions. Same-day delivery is offered at select locations for last-minute gifts or celebrations.
Catering Services
Harris Teeter’s catering services provide food options for various events. Customers can order party platters, boxed lunches, and full meal packages. The menu includes appetizers, entrees, side dishes, and desserts.
Online ordering is available through the Harris Teeter website. Catering specialists can help plan menus for corporate events, family gatherings, and holiday parties. Special dietary needs, such as vegetarian or gluten-free options, can be accommodated.
Pick-up and delivery services are offered for catering orders. The deli department also provides smaller-scale prepared foods for quick meals or impromptu gatherings.
Customer Service
Harris Teeter prioritizes customer satisfaction through responsive service channels and flexible policies. The grocery chain offers multiple ways for shoppers to get assistance and provide feedback about their experiences.
Returns and Exchanges
Harris Teeter maintains a customer-friendly return policy. Shoppers can return most items within 30 days of purchase with a receipt for a full refund. Perishable goods have a shorter return window, typically 3-7 days. For items without a receipt, store credit may be offered at the current selling price.
Exchanges are processed quickly at customer service desks in stores. Damaged or defective products can be swapped for identical items. If the original product is unavailable, customers can choose a comparable substitute.
Harris Teeter also accepts returns for online orders. Items can be brought back to any store location or shipped back using a prepaid label for added convenience.
Customer Feedback
Harris Teeter actively seeks input from shoppers to improve their services. The company provides several channels for customers to share their thoughts:
- Phone: 1-800-432-6111 (toll-free)
- Email: through the contact form on harristeeter.com
- Social media: Facebook, Twitter, and Instagram
- In-store comment cards
Customer service representatives respond promptly to inquiries and complaints. Feedback is regularly reviewed to identify areas for improvement in stores and online services. Harris Teeter also conducts periodic surveys to gauge overall customer satisfaction and gather specific suggestions.